People and teams

The Role of the RCSD Senior Leadership Team (SLT) 

The SLT consists of the direct line reports of the Head of Division (HoD) and is the primary leadership group for the Division. Its function is to advise and support the HoD on leadership and management issues.

SLT supports the HoD in: 

• proposing the Divisional strategy and delivery mechanisms to ensure they align with LSE2030 
• implementation of agreed strategies 
• recommending policy and objectives through assessment of needs, risks and opportunities 
• evaluating performance against objectives 
• ensuring best use of resources 
• promoting the Division to stakeholders
• being role models for leadership in the Division and across the School by promoting the School’s Effective Behaviours and Ethics Code 

Responsibilities 

Support the Head of Division in the development and delivery of the Strategic and Operational Plans.

1. Provide strategic oversight for monitoring and reviewing the Division’s finances and risk register to ensure effectiveness of financial and management controls. 

2. Advise the Head of Division on prioritisation of activities within the Division to provide best use of resources.
 
3. Manage and monitor the effectiveness of the Residences and Catering Management Teams to foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions. 

4. Ensure the maximum effectiveness of staff and projects for which line management responsibility has been allocated. 

5. Manage and monitor the effectiveness of policies and procedures in the Division.

6. Lead and promote innovation throughout the Division to efficiently meet evolving organisational priorities and needs. 

7. Monitor the Human Resource strategy for the Division, ensuring that effective and fair people management standards and processes are applied through the Division. 

Performance monitoring, management and reporting 

The Senior Leadership Team, via the Strategic and Operational Plans, is responsible for: 

• proposing and monitoring of key performance indicators; supporting the Residences and Catering Management Teams to identify meaningful indicators of performance, and then monitoring and reporting on these to the School’s relevant committees 
• producing the Division’s annual reports 

Version: February 2019 

Role of the Residences Management Team (RMT)

The RMT is a formal support group to the Head of Division (HoD) and is the primary management group for the Division. Its function is to advise and support the HoD on management issues.

RMT supports the HoD in:

• implementing of agreed strategy
• evaluating performance against objectives 
• ensuring best use of resources 
• promoting the Division to stakeholders 

Responsibilities

1. Support the Head of Division in the development and delivery of the Operational Plan within a performance management framework.

2. Manage and monitor the effectiveness of policies and procedures in the Division.

3. Ensure the maximum effectiveness of staff and projects for which line management responsibility has been allocated.

4. Encourage and promote innovation throughout the Division to efficiently meet evolving organisational priorities and needs.

5. Foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions.

6. Monitor the Human Resource Strategy for the Division, ensuring that effective and fair people management standards and processes are applied through the Division.

7. Champion ways of working and behaviours (Effective Behaviours Framework) which are consistent with the School’s values and Ethics Code.

8. Manage and monitor progress of UUK Code.

9. Manage and monitor Annual Student Accommodation Satisfaction Survey and form action plans to address issues.

Performance monitoring, management and reporting

The Residences Management Team, via the Operational Plan, is responsible for: 

• identifying annual meaningful indicators of performance, and then monitoring and reporting on these to the School’s Senior Leadership Team and relevant Committees; 
• generating Divisional performance information in respect of performance indicators
• undertake local benchmarking with competitors to include rent levels, operational costs, student satisfaction and service provision (eg laundry)

Version: February 2019 

The Role of the Catering Management Team (CMT)

The CMT is a support group to the Head of Catering (HoC) and is the primary management group for the catering department. Its function is to advise and support the HoC on management issues.

CMT supports the HoC in:

• implementation of agreed strategy
• evaluating performance against objectives
• ensuring best use of resources
• promoting the department to stakeholders

Responsibilities

1. Support the Head of Department in the development and delivery of the Operational Plan within a performance management framework.

2. Manage and monitor the effectiveness of policies and procedures in the Department.

3. Ensure the maximum effectiveness of staff and projects for which line managementresponsibility has been allocated.

4. Encourage and promote innovation throughout the Department to efficiently meet evolving organisational priorities and needs.

5. Foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions.

6. Monitor the Human Resource Strategy for the Department, ensuring that effective and fair people management standards and processes are applied through the Department.

7. Champion ways of working and behaviours (Effective Behaviours Framework) which are consistent with the School’s values and Ethics Code.

9. Manage and monitor Catering Satisfaction Surveys and form action plans to address issues.

Performance monitoring, management and reporting

The Catering Management Team, via the Operational Plan, is responsible for:

• identifying annual meaningful indicators of performance, and then monitoring and reporting on these to the Director of RCSD and relevant Committees
• generating departmental performance information in respect of performance indicators
• undertake local benchmarking with competitors to include price levels, operational costs, student satisfaction, service provision

Version: February 2019

David Jones- Head of Catering
Tel: 020 7955 7222
Email: [email protected]

For all other catering key contacts, see: Catering contacts

Hannah Kearns - Head of Residential Operations
Contact details: Clement House (CLM), 4th floor, 020 7107 5091, [email protected]

For staff in halls, see: Contacts in halls of residence

Iqbal Hussain - Residential Life Officer
Iqbal is the residential life officer for: 
High Holborn Residence, Lilian Knowles House and urbanest King's Cross. 
Contact details: Clement House (CLM), 4th floor, 020 7106 1257 6855, [email protected]

Fabio Valencio - Residential Life Officer
Fabio is the residential life officer for: 
Bankside House, Butler's Wharf Residence, Sidney Webb House and urbanest Westminster Bridge. 
Contact details: Clement House (CLM), 4th floor, 020 7106 1257, [email protected]

Jack Winterton - Residential Life Project Manager
Contact details: Clement House (CLM), 4th floor, [email protected]

You can also contact the residential life team on:

Email: [email protected]

Instagram: @lsereslife

Also see our information for Students living in halls.

Hannah Kearns - Head of Residential Operations
Contact details: Clement House (CLM), 4th floor, 020 7107 5091, [email protected]

Elisabeth Gooby - Central Reservations Manager, LSE Accommodation Office (Student Operations)
Contact details: 020 7955 7531, [email protected]

Camila Villegas-Robledo - Residential Services Officer
Contact details: 020 7955 7531, [email protected]

Annesha Neogy - Residential Services Officer
Contact details: 020 7955 7531, [email protected]

Giuliana De Angelis - Central Reservations Manager (LSE Vacations)
Contact details: Clement House (CLM), 4th floor, 020 7955 7690, [email protected] 

For wardens, School residents and subwarden pastoral teams in halls, visit: Contacts in halls of residence